You have refunded the wrong amount
When we calculate the amount to refund you, we take into account:
- Any vouchers or promotions in the original purchase
- Whether we are refunding the delivery charge or not.
If you think we have incorrectly calculated the refund amount, please contact us and provide us with your order id and details of what you think the refund should be.
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- There is an item missing in my order or you have sent me the wrong goods
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- I have used my item. Can I still return it?
- Do I have to pay to return the item?
- I returned an item, but you say you have not received it
- You have refunded the wrong amount
- Why have you not refunded the delivery charge?
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