There is an item missing in my order or you have sent me the wrong goods
If there is an item missing in your order or you have received the wrong goods, please contact us, providing your order id and a list of products that were missing from the order or the details of the goods sent to you that were incorrect.
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Questions about a product popups
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Questions about delivery
I am having problems using the site
I have just placed my order
I have received my order
- There is an item missing in my order or you have sent me the wrong goods
- I want to return an item
- I have used my item. Can I still return it?
- Do I have to pay to return the item?
- I returned an item, but you say you have not received it
- You have refunded the wrong amount
- Why have you not refunded the delivery charge?
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