Other problems with the website
If you are having any other issues with the website, please contact us. It is very helpful for us if you provide the following information:
- Your operating system (eg Windows XP, Mac OS 9.0)
- Internet browser (Internet Explorer 6, Firefox 1.0.4)
- The URL of the page you had the issue
- When the problem occurred (date/time)
- Any error message you saw (please copy and paste the message)
Popups
Questions about a product popups
Questions about payment
Questions about delivery
I am having problems using the site
I have just placed my order
I have received my order
- There is an item missing in my order or you have sent me the wrong goods
- I want to return an item
- I have used my item. Can I still return it?
- Do I have to pay to return the item?
- I returned an item, but you say you have not received it
- You have refunded the wrong amount
- Why have you not refunded the delivery charge?
Terms and conditions