Thinkware TCM-LTE - LTE Add on Module for U3000PRO Only

We ship to addresses within the UK using Royal Mail and DPD couriers.

• Royal Mail Tracked - 2-4 working day tracked service - £5.99.
• DPD 2-3 Day - 2-4 working day tracked service - £8.99 .
• DPD Next Day - Next working day tracked service - £12.99.
• DPD Delivery - Non specific DPD service for larger/bulkier orders - £20.99.
• Saturday/Sunday Service - Tracked service specified for Saturday/Sunday - £23.99.

For orders to UK Non-mainland and International destinations, there will be an additional charge at checkout. Please see below for more information.

Depending on the delivery service you choose, delivery usually takes between 1-4 working days to mainland UK from the moment we despatch your order. Orders to UK non-mainland and international destinations can take longer.

Orders placed before 3pm are processed and despatched the same day (excluding bank holidays and weekends). Orders placed on weekends will be processed and despatched the following working day.

*Please note that international orders may require extra checks before we are able to despatch your order so timescales may vary.

Yes - Order tracking is offered as standard on all items, whether they are shipped via DPD or Royal Mail. You will receive your tracking information via email once we have despatched your order. 

Post Brexit some of our delivery partners have changed the way we ship to international and offshore destinations. This means that the cost of shipping to some locations has increased significantly and additional paperwork may need to be completed for some international orders.

Shipping for all items to UK Non-Mainland and International destinations will incur a charge at checkout. This charge is not final and additional postage may be required. Furthermore, this may incur additional delivery delays and also local customs charges which the buyer is responsible to pay.

Shipping to international destinations may require further security checks and I.D. to be provided by the cardholder. We reserve the right to cancel any orders where an order does not pass our security checks or the additional postage is not paid.

To avoid any confusion we would advise that you contact us before making your order.

Rep. Ireland, N. Ireland, Channel Islands, Jersey, Guernsey, Isle of Wight, Isle of Man and Scottish Highlands. If you are unsure whether your address is classed as UK Non-mainland please feel free to contact us and an advisor will be happy to help.

For any further enquiries with regards to your delivery please contact us on 020 8561 9845 and one of our adviser's will be happy to help.

Even though we're sure you'll be happy with your purchase, it's important that you are aware of how we deal with returns in the event that you need to send something back.

We understand how inconvenient it can be when you buy a product and aren't 100% satisfied with it. For this reason, we have designed our returns policy to prevent any further inconvenience to you in these instances.

• You can return your goods for a full refund or exchange as long as you inform us of your intention to return the goods within 14 days of receipt, starting from the day after you receive your goods (Exclusions apply, see below.)
• All return costs are down to the buyer, and it is recommended that you return your items using a trackable method with appropriate insurance (if required).
• Once we have approved your return, please ensure that you return the item within 14 days. We will then inspect and process your return within 14 days of receiving your goods.
• Items need to be returned in "as new" condition in their original packaging. We don't mind if you open the product to check it, however any used or damaged products will be non-returnable so please take care when opening your items.
• Please ensure products are packed securely and product packaging has not been defaced with courier labels and tape.
• Please ensure a completed returns form is included with all items being returned.

• We will not offer a refund after 14 days of you receiving your delivery unless your product is deemed faulty. Please see further details below.

As we're sure you'll understand, there are some products that we can't offer returns on due to their nature. These include:

• Special order items (these items will be clearly identifiable).
• Custom cut items. (Speaker cable, airline etc ordered by the meter.
• Clothing due to health and hygiene reasons.
• Products that include software which require activation.

Please note that these exclusions do not apply to items that become faulty.

We endeavour to get your items to you in fully working order, however in the event that your items do become faulty, please read below on what you should do next.

In a lot of cases with some products, faults can be fixed by performing some basic troubleshooting, so to prevent any further inconvenience to you we advise that you contact our Customer Service team who can guide you through some basic troubleshooting before sending items back. Or in some cases our manufacturers have a helpline.

• If your items become faulty within 30 days of delivery you are entitled to a full refund or exchange. Please contact our customer service centre who will provide necessary returns details.
• Please send the items back with a completed returns form including a detailed description of the fault and your original order number.
• Once we have fully tested the item and confirmed the fault, we will process the refund or exchange including cost of carriage back to us (within reason).
• If during our testing we cannot find a fault, no refund or exchange will be given, and you will be charged for delivery of the item back to you.

• After 30 days you will still be able to get your faulty items repaired or replaced within the manufacturers warranty and we will be happy to assist you with this. Please contact our customer service team to find out the best way to get your items repaired or replaced. Please be aware that after 30 days we will not cover you for any carriage costs. In some cases to save time and carriage, items can be sent directly to the manufacturers service centre.

• Burnt or Blown Voice coils on all speakers are not classed as a manufacturing defect and these are not covered under warranty.
• Incorrectly installed products causing malfunction (We always suggest getting items installed professionally.)

Click here for Air Lift warranty information.

PLEASE NOTE: ALL RETURNS NEED TO BE ACCOMPANIED BY A COMPLETED RETURNS FORM: DOWNLOAD
DONT HAVE A PRINTER? Just ensure you include the relevant information required on a note inside the return so that we can process your request.